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Shipping Policy

Shipping Policy

tobecontinued.shop

Last updated on 12/01/2026

At tobecontinued.shop, each item is carefully prepared and shipped from Portugal. Please read the shipping information below before placing an order.

1. Shipping Provider

  • All orders are shipped via DHL

  • Shipping is available worldwide

  • Tracking is provided when applicable and will be shared once your order has been dispatched

2. Processing Time

  • Orders are usually processed within 2–5 business days

  • As items are handmade, upcycled, or vintage, processing times may vary slightly

  • You will receive a confirmation once your order has been shipped

3. Shipping Times

Estimated delivery times depend on destination and local customs:

  • Portugal & Europe: 3–7 business days

  • International: 7–21 business days

Please note these are estimates, not guarantees. Delays may occur due to customs, holidays, or circumstances beyond our control.

4. Shipping Costs

  • Shipping costs are calculated at checkout

  • Prices depend on destination, package size, and selected shipping option

5. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import taxes, or duties

  • These charges are the responsibility of the buyer

  • tobecontinued.shop is not responsible for delays or returns caused by customs

6. Lost, Delayed, or Damaged Shipments

  • Once a package has been handed over to DHL, responsibility for delivery lies with the carrier

  • tobecontinued.shop is not responsible for delays, loss, or damage caused during shipping

  • If a package is delayed or appears lost, we will assist in contacting DHL and opening an investigation when possible

  • Refunds or replacements are not guaranteed and are reviewed on a case-by-case basis

  • If DHL officially confirms a shipment as lost, we will aim to find a fair solution

7. Incorrect Address

  • Please ensure your shipping address is correct at checkout

  • We are not responsible for orders lost or returned due to incorrect or incomplete addresses

  • Returned packages due to address errors may require additional shipping costs to be resent

8. Personal Seller Disclaimer

  • tobecontinued.shop currently operates on a personal level and is not a registered business

  • By placing an order, you acknowledge that shipping and consumer protections may differ from those of registered commercial retailers

9. Contact

For shipping-related questions, please contact:
[your email address]

We appreciate your patience and support — each piece is shipped with care and intention.

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