top of page

Refund Policy

Refund & Returns Policy

tobecontinued.shop

Last updated: 12/01/2026

At tobecontinued.shop, every item is handmade, upcycled, or vintage. This means each piece is unique and may show signs of age or small imperfections that are part of its character. By placing an order, you agree to the terms below.

1. General Policy

  • All sales are final.

  • No refunds or returns are accepted unless the item has a production fault or was significantly not as described.

  • Change of mind, wrong size, or personal preference are not valid reasons for a refund.

2. Handmade, Upcycled & Vintage Items

  • Due to the nature of handmade, upcycled, and vintage products, slight variations in color, texture, size, or finish are normal and not considered defects.

  • Visible signs of wear consistent with vintage or reused materials are part of the design and do not qualify as damage.

3. Production Faults

A refund or replacement may be considered only if:

  • The item arrives with a clear production defect (for example: broken stitching, faulty clasp, or damage that makes the item unusable).

  • The issue was not disclosed in the product description or photos.

If this applies:

  • You must contact us within 48 hours of delivery

  • Include your order number and clear photos of the issue

Each request is reviewed individually. If approved, we will offer:

  • A refund, or

  • A replacement (if available)

Return shipping costs for faulty items will be discussed on a case-by-case basis.

4. Lost or Delayed Shipments

  • Once an order is shipped, tobecontinued.shop is not responsible for delays, loss, or damage caused by the postal service or customs.

  • We are happy to assist in tracking your package and filing an inquiry with the carrier when possible.

  • Refunds are not guaranteed for lost shipments, especially when untracked shipping is selected.

  • If tracked shipping was purchased and the carrier officially confirms the package as lost, we will review the situation and aim to find a fair solution.

5. Customs, Duties & Taxes

  • Buyers are responsible for any customs fees, import taxes, or duties charged by their country.

  • Refunds will not be issued for parcels refused or returned due to unpaid customs fees.

6. Personal Seller Disclaimer

  • tobecontinued.shop currently operates on a personal basis and is not a registered business.

  • By purchasing, you acknowledge that consumer protections may differ from those of registered commercial retailers.

7. Contact

If you have any concerns about your order, please contact us at:
info.tobecontinued.shop@gmail.com

We value open communication and will always try to resolve issues fairly and respectfully.

bottom of page